Customer Success Specialist

About Yarvis

At Yarvis, we are building the future of revenue. We create AI-powered sales teams that scale our clients' end-to-end sales operations. Our omnichannel AI Agents (Voice and Text) prospect, qualify, book, and sell to thousands of leads, achieving 10x results compared to traditional methods.

We are an early-stage startup moving fast. We are looking for builders, not just employees.

The Role

As a Customer Success Specialist, you will be the main bridge between Yarvis and our clients. Your mission is simple but critical: make customers successful, happy, and retained.

You will work hands-on with clients to onboard them, support them, design AI agent prompts, and turn their business needs into concrete use cases that drive real results.

This is not a passive support role. You will actively shape how clients use Yarvis and influence how our product evolves based on real customer feedback.

What You Will Own

Client Management & Success

• Own the relationship with assigned clients from onboarding to ongoing success.

• Ensure customers fully understand and correctly use Yarvis to achieve their sales goals.

• Proactively identify risks, blockers, and expansion opportunities.

Support & Problem Solving

• Act as first-line support for client questions, issues, and edge cases.

• Troubleshoot AI agent behavior, flows, and configurations.

• Coordinate internally with product and engineering when deeper fixes are required.

AI Agent Prompting & Configuration

• Design, test, and iterate prompts for Voice and WhatsApp AI agents.

• Adapt agents to different industries, tones, and sales motions.

• Continuously optimize conversations to improve qualification, booking, and conversion.

Use Case Creation

• Translate client needs into clear, repeatable use cases.

• Document best practices, templates, and success patterns.

• Help build a scalable Customer Success playbook for future clients.

Voice of the Customer

• Collect structured feedback from clients and share insights with the product team.

• Represent customer pain points, needs, and opportunities internally.

• Help prioritize features based on real-world usage.

Who We Are Looking For

Customer-First Mindset

You genuinely enjoy helping customers win. You measure success by client outcomes, not just ticket resolution.

Strong Communicator

You can explain complex concepts (AI, prompts, workflows) in a clear, simple, and reassuring way—both written and verbal.

Prompting & Logic-Oriented

You are comfortable working with prompts, flows, and structured conversations. You enjoy refining language, logic, and scenarios.

Bias for Action

You prefer solving problems quickly and iterating rather than waiting for perfect information. You thrive in fast-moving environments.

Organized & Reliable

You can manage multiple clients, requests, and priorities without dropping the ball.

Product-Oriented Thinker

You don’t just follow instructions—you ask why, propose improvements, and spot patterns across customers.

Why Join Yarvis?

Real Impact

You will work directly with customers and influence how they sell using AI. Your work will have immediate, visible impact.

Ownership & Autonomy

You will own your accounts and workflows. We trust you to make decisions and improve how we operate.

Fast Learning Curve

You will gain deep exposure to AI agents, sales automation, and real-world go-to-market use cases across industries.

Growth Opportunity

As Yarvis grows, this role can evolve into Senior CS, CS Lead, or specialized roles (Implementation, Solutions, or Strategy).

The Offer

• Competitive salary

• 100% remote work

• Fast-paced startup environment with high ownership

The Process

We value your time and keep things practical.

1. Founders Interview
   A conversation with the CEO & CTO to align on mindset, communication skills, and customer approach.

2. Paid Trial Task
   A small, real-world Customer Success task (prompting, use case design, or client scenario) to see how we collaborate in practice.